Overview & SLA
Executive / MLRO view · last 30 days · synthetic data
30-day throughput
2,003
2,288 alerts received
Net SLA adherence
85.7%
4 open cases breached
Open backlog
28
Across L1, L2 and SAR stages
Audit readiness index
60.7
Training 50% · QA 50% · SLA 86%
Firm-wide daily throughput
Backlog aging curve
L1 alert triage · 4h
9
On Track
3
At Risk
2
Breached
L2 escalation · 24h
6
On Track
2
At Risk
1
Breached
SAR filing determination · 5d
3
On Track
1
At Risk
1
Breached
SLA engine · open case queue
| Case ref | Stage | Workstream | Analyst | Elapsed / threshold | Status |
|---|---|---|---|---|---|
| TM-2026-1004 | L1 | Transaction Monitoring | Aarav Mehta | 6.8h / 4h (170%) | Breached |
| SAN-2026-1018 | L2 | Sanctions/PEP | Sofia Lindqvist | 39.7h / 24h (165%) | Breached |
| SAN-2026-1009 | L1 | Sanctions/PEP | Daniel Okafor | 6.4h / 4h (160%) | Breached |
| SAR-2026-1027 | SAR | SAR/STR | Sofia Lindqvist | 7d / 5d (140%) | Breached |
| SAR-2026-1026 | SAR | SAR/STR | Priya Nair | 4.7d / 5d (94%) | At Risk |
| AM-2026-1007 | L1 | Adverse Media | Sofia Lindqvist | 3.7h / 4h (93%) | At Risk |
| SAN-2026-1021 | L2 | Sanctions/PEP | Sofia Lindqvist | 21.8h / 24h (91%) | At Risk |
| AM-2026-1011 | L1 | Adverse Media | Aarav Mehta | 3.6h / 4h (90%) | At Risk |
| TM-2026-1017 | L2 | Transaction Monitoring | Rahul Verma | 19.5h / 24h (81%) | At Risk |
| AM-2026-1003 | L1 | Adverse Media | Daniel Okafor | 3.2h / 4h (80%) | At Risk |
| SAR-2026-1024 | SAR | SAR/STR | Daniel Okafor | 3.5d / 5d (70%) | On Track |
| SAN-2026-1013 | L1 | Sanctions/PEP | Priya Nair | 2.7h / 4h (68%) | On Track |
| TM-2026-1000 | L1 | Transaction Monitoring | Priya Nair | 2.6h / 4h (65%) | On Track |
| SAN-2026-1001 | L1 | Sanctions/PEP | Sofia Lindqvist | 2.6h / 4h (65%) | On Track |
| KYC-2026-1002 | L1 | KYC/KYB Onboarding | Aarav Mehta | 2.4h / 4h (60%) | On Track |
| SAR-2026-1023 | SAR | SAR/STR | Meera Iyer | 2.2d / 5d (44%) | On Track |
| KYC-2026-1016 | L2 | KYC/KYB Onboarding | Aarav Mehta | 10.4h / 24h (43%) | On Track |
| KYC-2026-1019 | L2 | KYC/KYB Onboarding | Priya Nair | 9.9h / 24h (41%) | On Track |
| SAN-2026-1005 | L1 | Sanctions/PEP | Meera Iyer | 1.5h / 4h (38%) | On Track |
| KYC-2026-1006 | L1 | KYC/KYB Onboarding | Daniel Okafor | 1.5h / 4h (38%) | On Track |
| KYC-2026-1010 | L1 | KYC/KYB Onboarding | Daniel Okafor | 1.3h / 4h (33%) | On Track |
| TM-2026-1014 | L2 | Transaction Monitoring | Aarav Mehta | 7.6h / 24h (32%) | On Track |
| TM-2026-1008 | L1 | Transaction Monitoring | Rahul Verma | 1.2h / 4h (30%) | On Track |
| TM-2026-1012 | L1 | Transaction Monitoring | Meera Iyer | 1h / 4h (25%) | On Track |
| TM-2026-1020 | L2 | Transaction Monitoring | Daniel Okafor | 5.3h / 24h (22%) | On Track |
| SAR-2026-1025 | SAR | SAR/STR | Daniel Okafor | 15h / 5d (13%) | On Track |
| KYC-2026-1022 | L2 | KYC/KYB Onboarding | Priya Nair | 2.7h / 24h (11%) | On Track |
| SAN-2026-1015 | L2 | Sanctions/PEP | Daniel Okafor | 1.8h / 24h (8%) | On Track |
Workstreams covered: Transaction Monitoring · Sanctions/PEP · KYC/KYB Onboarding · SAR/STR · Adverse Media